Gas Logs FAQ

    Grills FAQ

    Patio Heater FAQ



    Gas Logs FAQ back to top


  • Why should I buy gas logs?
  • Many states have taken steps to reduce emissions of particulates and other gaseous organics caused by wood burning fireplaces. Some states, such as Colorado, have actually banned new home construction of fireplaces unless gas logs are strictly used.

    Also, consumers have moved toward the convenience of gas logs as opposed to burning wood. Without losing the comfort and ambiance of a fire, consumers can now have instantaneous heat that is clean burning and ash free. Gas logs are economical to operate costing much less when compared to burning wood, thus gas logs pay for themselves year after year.

  • What is the difference between vented and ventfree?
  • Vented gas logs are designed to give the look and feel of a real wood fire. They provide big beautiful flames and a large bed of glowing embers. Vented gas log sets must be installed in a wood-burning fireplace with an operational chimney or flue system . The chimney or flue system must be completely open during operation, just like a real wood fire. Because the chimney flue is open, most of the heat (between 80% - 90%) goes up the chimney just like real wood. With a vented gas log set the flames touch the logs, so the logs will soot giving them a charred look.

    Ventfree gas logs are designed as a heating appliance. They have a controlled flame pattern and the logs have to be set up a certain way so that the flames never touch the logs. Ventfree gas logs do not look as real as a wood fire. These logs can be installed in a wood burning fireplace with the chimney flue closed, or installed in a vent free fireplace, this allows all the heat to stay in your home instead of going up the chimney. Ventfree gas logs are 99.99% Energy efficient, that is 30% - 40% more efficient then most home furnaces, making ventfree the most efficient source of heat on the market today.

  • Can I install the gas logs myself?
  • If you have a gas line plumbed to your fireplace already, the instructional video provided is an easy step-by-step visual guide to proper installation and operation of your gas logs. If you are uneasy about installing them yourself, contact the establishment you purchased them from and ask if they offer an installation program. If they don’t, call the local gas company or a certified plumber.

  • What size log set do I need?
  • In choosing which size set to purchase, you must know the exact dimensions of your fireplace. Each log set has minimum dimensions of the fireplace it will fit on the package itself

  • Can I keep my fireplace glass doors closed during operation?
  • Due to the heat output these logs produce, you cannot close the glass doors during operation. If closed, damage to the glass doors will occur. Since the gas logs do not produce sparks, it is completely safe to leave the doors open when the unit is in operation.

  • During the first couple hours of operation, I smell an unusual oder. What is it from?
  • During the manufacturing process, this appliance is treated with certain coloring agents. These agents are not harmful, but may produce annoying smoke and odor as they are burned off. This is a temporary occurance that ceases after 8 to 10 hours of use. During the burn off period, provide ventilation by opening windows, doors, and/or the chimney flue to allow odors to dissipate. Any remaning odor will burn off with prolonged use.

  • No matter which type you choose, Emberglow log sets are the finest logs available anywhere at any price. If you have any questions, call us at 1-800-229-LOGS.


  • Grills FAQ back to top


  • What gas type do your grills operate with?
  • Our grills are available for use with either Natural Gas or Liquid Propane. (A conversion kit is required to change a grill from one gas type to another.)

  • My flames are not the correct size on my LP grill.
  • You need to reset your regulator. 1st turn it completely off. Turn it on 2 turns very slowly, wait 10 seconds then open it up all the way. This should have reset your regulator and you grill should be running fine now.

  • How should I clean my grates?
  • If they are stainless steel, just use a wire brush on them directly after cooking. For matted porcelain grates, burn off what you can, then use a soft brush to get excess off. Be sure not to chip your grates.

  • Can my grill be converted to NG?
  • Some grills can be converted, check with your retailer.

  • Can I connect my grill to a 100 lb propane tank?
  • You can connect to your LP tank. Please call a certified plumber to do this.

  • What is the bottom infrared for?
  • The bottom infrared is used for searing foods such as steaks, pork chops etc.

  • What is the back infrared used for?
  • The back infrared is used in conjunction with a rotisserie kit.


    Patio Heater FAQ back to top


  • What is BTU?
  • The letters stand for British Thermal Unit, and it is a unit of energy. One BTU is the heat needed to raise one pound of water one degree Fahrenheit. The higher number of BTUs you have at your disposal, the more powerful patio heater you have.

  • Minimum clearance for a permanent patio heater.
  • The typical permanent patio heater offers between 40,000 and 50,000 BTUs. The following describes basic clearance guides at a glance. For most permanent heaters, typical clearance of combustibles are these: Above the top of the unit: 16 inches; Measuring from the side of the reflector shield: 30 inches; below the reflector shield: 30 inches. Use this as a guide only. Consult your owner’s manual and city codes for additional details.

  • Minimum Clearance for a portable patio heater.
  • The heat output of a portable patio heater can vary greatly, and so will the minimum clearance to safely operate them. The following is only a basic guide to quickly assist you. Consult you owner’s manual thoroughly before installing your portable patio heater. For portable patio heater units between 35,000 and 50,000 BTUs, provide at least 30 inches of clearance above and on all sides of the reflector and emitter head from combustible materials. Do not have anything combustible closer than 36 inches directly under the emitter head.

  • What are the ventilation requirements for my heater?
  • Using a patio heater outdoors usually provides enough ventilation. Is using a patio heater that uses a tank for its fuel supply, make sure the tank covering has at least a small opening to let air move through.

  • Troubleshooting your patio heater.
  • These problems below can be common occurrences in a patio heater and we have listed possible reasons and solutions for each. Consult your patio heater owner’s manual for additional detail. Never perform any servicing to you patio heater not in accordance with the requirements as stated by your owners manual.

    Pilot wont light:
    -No gas to burner; Refuel tank and purge line
    -Low gas pressure; Refill tank and purge line
    -Gas supply turned off; Turn gas on
    -LP Cylinder turned off; Refill tank and turn on
    -Blockage in gas line; remove line and blow out obstruction.

    Pilot wont stay lit:
    -Defective thermopile; Replace thermopile
    -Defective gas valve; Replace gas valve
    -Dirty Pilot; Clean pilot

    Main burner won’t light:
    -No 24 Volt power to unit; Check and replace faulty wiring or transformer
    -Low gas pressure; Check regulators
    -Blockage in orifice; Remove and clean orifice
    -Manual valve not in “on” position; Turn valve to “on” position

  • Easy patio heater gas line testing procedure.
  • Periodically during the year, testing your patio heater for gas leaks is important, especially at the beginning of the season of heavy use. Always test the gas line on your patio heater if it has been stored or out of use for a long time. This simple test is easy to do and assists with safe operation.

    First, prepare a cup of soapy water.

    Next, securely attach the regulator to your LP tank or gas line. If you use a tank, remove the tank from the canister of the patio heater.

    Then, open the valve of the LP tank or turn the main gas valve of the patio heater to “On.” Leave the heater valve in the “off” position. Liberally apply the soapy water with a sponge or brush to all fitting and connections. Closely inspect all the brushed soapy areas for blowing bubbles. The bubbles indicate a gas leak.

    Repair any and all leaks by tightening or replacing lines, hoses, fittings, and connections. Once the leaks have been repaired, the patio heater is ready for use. Do not deviate from the manufacturer-authorized way of testing, repairing, and servicing.

    As always, use common sense. Make sure that you are very cautious when dealing with flammable gases.

  • Care and use of propane tanks.
  • Please remember to follow these quick guidelines. Also see your owner’s manual for additional details.

    The fuel tank is always s under pressure, so use care in handling it at all times. Consult your local seller of propane to show you proper safety precautions, and to inform you of local codes regarding handling and usage.

    Below is a quick guide to help you:
    -Always store the tank upright
    -Keep the tanks out of extreme and excessive heat
    -Avoid damaging the tank valves; handle with care
    Store outdoors in a cool, dark place with proper air circulation
    -Do not subject the tank to abuse

    Always follow manufacturer instructions when using, handling, filling, and transporting your propane tank.

    When finished using the portable patio heater, shut off the gas supply from the tank. Make sure the tank is equipped with a pressure regulator and thoroughly visually inspect all hoses and connections of the patio heater and tank before each use. Never overfill your tank with propane fuel.

  • How Long does a tank of propane last?
  • On the tall patio heaters, a 20-pound tank will last about 8 to 10 hours. With the tabletop patio heater, the tank will last about 3 hours.

  • What diameter will the tall patio heaters heat?
  • The heater will cover on average a 10-15foot-diameter area.

  • If I need more than one patio heater how should I space them?
  • We recommend 12 feet spacing between each patio heater to assure that all areas are being heated.